Support staff here. Let me start by saying I am almost always firmly in your corner. I want to help you succeed and do great work.
I could have taken today off. I have that flu everyone else seems to have and have gotten about 5 hours sleep in two days. I am also anxiously awaiting the results of a biopsy. I decided to be a good sport and work today since I knew there'd be many urgent requests. I wish I hadn't.
Got a rush request first thing and returned it 2.5 hours early.
Exactly 2.5 hours later the partner on the deal sends an email to the entire group reaming me out for not returning the right documents.
Thing is, I could not have returned what the partner was wanting because the requesting attorney did not send us the correct documents in the first place. Something easily confirmed by following the email chain.
Instead of owning up to it, the requesting attorney sent the right docs and demanded we get it done in a very tight time frame. Something that could have been avoided had they bothered to look at it 2 hours ago.
I am not in the mood for this shit today so I'm logging off early.
Stop shitting on people who make less than a quarter of your salary. Own up to your mistakes, I do so why can't you? Take an extra minute to see what actually transpired before ruining someone's New Year's.
That is all.